酒店展示房服务程序

　　酒店展示房服务程序

　　目标

　　·To ensure that the room will not be sold to a guest during the time the show room is needed.

　　确保在需要展示房时，其不会已经卖给客人。

　　Policy Statement

　　政策阐述

　　lIt is the policy of the hotel that the room requested for show room is blocked in the system and double-checked afterwards by Housekeeping.

　　这是酒店关于要求被展示的房间被锁闭，并经过客房部的两次检查。

　　Temporary Show Room Procedures

　　临时房间展示程序

　　1.The Team Member will approach the Front Desk and mention which type of room is needed for show room.

　　团队的成员走近前台并提及需要参观展示房。

　　2.The Front Desk Agent will source a vacant clean room.

　　前台员工将寻找一间干净的空房。

　　3.Assign the room number in the computer system and place the reason as “Show Room”. This will ensure that the room is not sold or allocate to another guest.

　　在计算机系统的房号上标记并注明原因“展示房”。这样就会确保不会被卖或分配给其他客人。

　　4. The key will be put in a key card holder and the room number will be written down

　　钥匙将被放进钥匙盒，并记下房间号码。

　　5. Upon completion of the show room the key card and key will be handed over to the Front Desk Agent

　　使用完毕的展示房的钥匙将被归还给前台。

　　6. The Front Desk Agent will unassign the room number and calls Housekeeping to double check the room to ensure cleanliness.

　　前台将重新分配房间号码并通知客房部反复检查房间以确保干净。

　　7. The Senior Front Desk Agent will check all Assign Rooms on a regular basis to ensure that the inventory is accurate.

　　前厅领班将检查所有分配的房间的顺序基础以确保目录的准确性。

　　Permanent Show Room Procedure

　　永久展示房程序

　　1. If occupancy allows, the Front Desk Supervisor / Team Leader should assign Permanent Show-Rooms (of each category), preferably on the same floor.

　　如果入住率允许前台主管/团队代表将安排永久展示房（各个类型），最好在同一楼层。

　　2. Housekeeping should then block these rooms as Out-Of-Service (using theShow-Room reason code).

　　客房部将锁闭这些房间（使用展示房代码）。

　　3.When associates request the show-room keys, they sign for the keys in the

　　reception log book, and sign the keys back in when they are returned.

　　当团队申请使用展示房钥匙时，须在记事本上签字，并在归还时签